Dunkin' Donuts

Reviews about Dunkin' Donuts

• 1 / 5

  By manna kelley
  This store has consistently gone downhill over the past 2 and a half years. As a former crew member, I have particularly high expectations for how the store should operate. I continue to frequent this location because of my previous experience with the company, KPV, and former staff. I will no longer frequent this store. While the second shift crew was friendly, they were under-trained and ill-prepared to meet my needs. I could 't remember how long a box of Joe stayed hot for; none of the 3 crew members knew either. The front counter person needed assistance in ringing in my order of 6 muffins and a sliced croissant. I pre-ordered my food for the next morning and yet my order wasn't prepared. The box of Joe bags didn't have lids, stirrers, napkins, or the appropriate amount of sugar. The store was also out of creamers so they gave me a cup of creamer. I will say this however, Jose was friendly. I called in to add a box of Joe to my order. He made note of it on the bakery items I ordered. Management needs to build their staff for success and give them the tools they need.
  December 07, 2016